Response to coronavirus (COVID-19)

| By Meredith Ford

Ensuring continuity of care for our patients, maintaining the safety of our staff and volunteers and providing ongoing support to our local healthcare partners is of utmost importance to Casa de la Luz. For several weeks we have been refining our response plan for infection prevention and control based on guidance from the CDC and CMS. As the local coronavirus (COVID-19) situation develops, we continue to closely follow the CDC’s public health recommendations and incorporate into our plan accordingly. As such, please see below for our current practices and procedures. Although operations have changed slightly in some areas, Casa de la Luz remains unwavering in our commitment to providing superior end of life care.

• 24-hour support line (520.544.9890) continues to offer around the clock assistance, including assessment of and response to after-hour patient needs.

• Our capacity to provide hospice evaluations and admissions is unchanged. The referral and intake office remain available to answer questions and facilitate assessments with an RN.

• In-home visits for our interdisciplinary team are being prioritized according to patient need. Staff is well-versed on safety protocols including proper use of personal protective equipment for both staff and patient. Where possible, phone check-ins are encouraged.

• Our inpatient unit (Casa Hospice at The Hacienda) remains fully staffed and continues to provide general inpatient level of care. Respite placement is reserved only for emergent issues. All non-essential visitations are being limited.

• Kanmar Place, our residential hospice home, remains open and fully staffed. All non-essential visitations are being limited.

• Bereavement professionals are available for one-on-one counseling by phone ONLY at this time. Support groups and workshops have been suspended – this includes the Friday drop-in and East side drop-in groups.

• Reduced staff at our Administrative Office and canceled community meetings.

Casa de la Luz has been a trusted community partner for more than 20 years. And we remain committed to being a “house of light”, providing comfort and support to our Southern Arizona community.

Call 520.544.9890 or contact us with questions.

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