After-Hours Care

| By Meredith Ford

One of the most important aspects of hospice care is the 24-hour/7 days a week availability. But you might wonder, what does that actually mean?

The first misconception is that caregivers remain with the patient 24 hours a day, 7 days a week. In fact, the 24-hour care of hospice only means that support from the hospice is available all the time. Hospice patients must have a primary caregiver, a family member or a hired caregiver, in the home. The hospice offers patients a team of individuals who visit intermittently, based on patient need, and then should needs arise outside of regularly scheduled visits, the patient or the caregiver can call the hospice for support.

At Casa de la Luz, we pride ourselves on providing service that is just as superior in the middle of the night as it is in the middle of the afternoon. We have a designated after-hours team that is available to handle patient needs that arise between the hours of 5 p.m. and 8 a.m. We know that your healthcare needs don’t happen on a schedule, and that’s why staff is available to assist you whenever you need it. Our after-hours team is comprised of nurses, a social worker, and a chaplain. They are all experts in hospice care, and will provide you with the compassionate and professional care you need.

Casa de la Luz patients experiencing a crisis after office hours, or simply needing a question answered, can call our main number, (520) 544-9890. Our after-hours coordinator will be happy to put you in contact with the appropriate team member. An after-hours team member will talk to you on the phone to evaluate your needs, and if a visit to the home is necessary, the appropriate person will make a visit.

We hope that you can have peace of mind in knowing we are able to answer your call at any time of day on every day of the week. And, we hope it gives you peace of mind to know that our after-hours staff are individuals who are assigned to work after-hours. They are part of a team that has been designed to meet your after-hours needs, to provide you superior care whenever you need it.

If you or a loved one is seeking information about hospice care in the Pima County, Arizona area, contact Casa de la Luz at (520) 544-9890.

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